Privacy Policy

Diafani Technologies Pty Ltd is committed to protecting the privacy of individuals who interact with our website and services. We handle personal information responsibly, transparently, and in accordance with our obligations under Australian law.

By using our website (diafani-tech.au) you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, please do not use our website.

Diafani Technologies Pty Ltd (ABN 87 696 696 287) is an Australian company registered and operating in New South Wales. We build AI-powered SaaS platforms.

Our registered place of business is in Sydney, New South Wales, Australia.

For privacy-related enquiries, please contact us via the Contact page.

We collect personal information only when it is reasonably necessary for one or more of our functions or activities, in accordance with APP 3.

Information you provide to us

When you submit our contact form, we collect the following information:

• Your name
• Your email address
• Your organisation name (optional, if provided)
• The content of your message

We collect this information directly from you when you submit the form. Providing your name and email is required to enable us to respond to your enquiry.

Information collected automatically

When you visit our website, we automatically collect certain technical and usage information through Google Analytics (see “Cookies and tracking” below), including:

• Pages visited and navigation paths through our website
• Time spent on pages and scroll depth
• General geographic location (country or city level, derived from IP address)
• Device type, browser type, and operating system
• Referring website (if you clicked a link to reach us)
• Interactions with elements on the page (button clicks, form events)

This information is collected in aggregated, anonymised form and does not directly identify you. Your IP address is anonymised before being processed by Google.

This automatic collection only occurs if you have accepted analytics cookies via our cookie consent banner. You can withdraw your consent at any time using the Cookie settings link in the footer.

Cookies are small text files stored in your browser. Our website uses cookies solely for analytics purposes. We do not use advertising, retargeting, or social media tracking cookies.

Analytics cookies (Google Analytics 4)

We use Google Analytics 4 (“GA4”), operated by Google LLC. GA4 sets the following first-party cookies in your browser:

These cookies are only set if you accept analytics cookies via the consent banner. We use Google Analytics Consent Mode v2, which means that if you decline consent, the GA4 library does not set cookies and does not collect identifiable data about you.

Consent storage cookie

We store your cookie consent decision in your browser's localStorage under the key diafani_cookie_consent. This is used solely to remember your preference so we do not show the consent banner on every visit. It is not transmitted to any server.

Managing your cookie preferences

You can manage cookies in several ways:

• Use the Cookie settings link in the footer of any page to review and change your preference at any time.
• Configure your browser to block or delete cookies. See your browser's help documentation for instructions. Note that blocking cookies may affect the functionality of some websites.
• Opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on.

We use the personal information we collect for the following purposes, in accordance with APP 6:

• Responding to enquiries: We use your name, email, and message to respond to the enquiry you submitted through our contact form.
• Improving our website: Aggregated, anonymised analytics data helps us understand which content is useful and how visitors navigate the site, enabling us to improve it.
• Legitimate business interests: We may use information to identify trends in how people are discovering our platforms, helping us make better product and marketing decisions.

We do not use your personal information for direct marketing without your explicit consent, and we do not sell or share it with third parties for their own marketing purposes.

We may disclose your personal information to third-party service providers that help us operate our website and respond to enquiries. These providers are:

• Google LLC (Google Analytics): Anonymised usage data from visitors who have accepted analytics cookies is processed by Google Analytics. Google acts as a data processor on our behalf. Google may store this data on servers located in the United States or other countries. See Google's Privacy Policy.
• Resend (email delivery): Contact form submissions are delivered to us via Resend, an email API service. Your name, email address, and message are transmitted to Resend's servers for delivery. See Resend's Privacy Policy.

We do not disclose your personal information to any other third parties except where required or authorised by law.

In accordance with APP 8, we note that some of the third-party service providers described above are based overseas, including in the United States.

Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure the recipient does not breach the APPs in relation to that information. In practice, this means we only engage service providers who are subject to comparable privacy frameworks (such as the EU-US Data Privacy Framework or equivalent contractual protections).

By submitting your personal information through our contact form or by accepting analytics cookies, you consent to your information being handled in the manner described in this section.

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure, in accordance with APP 11.

These steps include:

• Serving our website exclusively over HTTPS (TLS encryption)
• Restricting access to personal information to authorised personnel only
• Using reputable, security-certified third-party service providers
• Not storing contact form submissions beyond what is necessary to respond to your enquiry

No method of electronic transmission or storage is 100% secure. While we take all reasonable precautions, we cannot guarantee the absolute security of information transmitted to or stored by us.

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

• Contact form submissions: Retained for as long as reasonably necessary to respond to and follow up on your enquiry, and then securely deleted.
• Google Analytics data: Retained in Google Analytics for 14 months (the minimum configurable period), after which it is automatically deleted by Google.

The Privacy Act 1988 gives you rights in relation to your personal information.

Access (APP 12)

You have the right to request access to the personal information we hold about you. We will respond to access requests within a reasonable period (generally 30 days). There is no fee for making an access request, but we may charge a reasonable fee for providing access in some circumstances.

Correction (APP 13)

If you believe personal information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, you may request that we correct it. We will take reasonable steps to correct the information within 30 days.

Withdrawal of consent

Where we process your information on the basis of consent (such as analytics cookies), you may withdraw that consent at any time using the Cookie settings link in the footer. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact us via the Contact page.

If you believe we have handled your personal information in a way that is inconsistent with the APPs, you may lodge a complaint with us. We will acknowledge your complaint promptly and respond within 30 days.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The “Last updated” date at the top of this page will always indicate when the policy was most recently revised.

We encourage you to review this policy periodically. Continued use of our website following the posting of changes constitutes your acceptance of those changes.

For any privacy-related questions, access requests, correction requests, or complaints, please contact us: